Edina Hakze

Online CV

  • Interim Manager of the Year 2006/2007 Nominee

  • Welcome

    Welcome to my website.

    Successful in both Operations and PMO/Programme management.

    Here you can view my experience and look in more detail at my successes and the companies
    I've worked for and even see some things that make me smile.


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Project & PMO Manager CV

Professional Overview:

A results oriented and customer focused PMO professional.

Specialising in PMO development and management in accordance with PRINCE2 principles to £97m budget, operating in national, matrix and SME teams. Empowering staff where possible, coaching & mentoring to build trust and motivation to achieve company goals, programme objectives and individual targets. Providing leadership and support by complementing existing team roles.

Employment History:

PMO: Manager: – Rural Payment Agency (RPA): National responsibility 2007- 08

–    Recommended the programme approach and governance and prepared the approved business case.

–    Facilitated requirements definition workshops.

–    Produced and presented to the board the business and commercial strategy document for single payments scheme (SPS07) including critical path activities, key target dates and plan to enable future realisation of resource and cost saving opportunities.

–    Initiated, led, developed and delivered a complex, multi-parameter PMO/BPO (Business Process Outsourcing) across a matrix organisation.

–    Prepared and published standard PMO templates, deliverables, shared folders filing system and managed the PMO processes.

–    Sourced and recruited support staff, introduced and operated a PMO and produced overall programme plan and detailed robust project plans.

–    Established a “Hub and spoke” support infrastructure for PMO consolidated planning information across multiple work streams for executive reporting.

–    Owned full P&L responsibility for £97m budget in a matrix organisation.

–    Instigated and led outsourcing programme (BPO) of non-core functions to a managed service ensuring alignment with complex European government contract and tender processes (OJEC).

–    Built and managed relationships with a diverse set of stakeholders including, Government bodies and agencies, board members and third party suppliers

PMO: Manager: – Rural Payment Agency (RPA): Site responsibility. 2006 – 7

–    Successfully rejuvenated failed national government payment scheme handling in excess of 110,000 complex payments consisting 750,000 processes across six sites.

–    Achieved all published SLAs and targets for year £1.1bn payments with programme delivered within £97m operating budget rather than expected overspend.

–    Initiated and implemented key meetings based on plan in order to identify local and national progress, potential issues and implemented a mechanism for fast resolution.

–    Initiated and championed increased visibility of local and national progress via critical path identification and close management.

–     Produced business & Commercial strategy document to enable future realisation of resource and cost savings opportunities.

PMO: Manager: -Back office Criminal Records Bureau (CRB) 2002 – 04

–         Recommended the programme approach and governance for back office of 500, including analysts, data input operators, administrative staff, etc.

–        Successfully eradicated 82,000 paper and input backlog through leading major process review & team restructuring.

–        Using PMO protocols reduced scanning capture process time.

–        Improved productivity by 62% managed reduction in headcount of 42% and eradicated the reliance on temporary staff resulting in £5.5m saving.

–        Tracked, mapped and measured spurious paper processes and either eradicated or replaced with electronic tasks and added to workflow including SLA’s & targets

–         Project Manager the introduction of mechanised signature checking software.

–         Project Managed a shared service office which streamlined operations delivering cost, accuracy and efficiency savings of 500 per annum.

–         Relationship managed Home Office Senior Managers and stake holders to design and implement improved joint working practices and arrangements.

–         Project Manager & Designer of absence-tracking database line with HR guidelines reducing absence from 26% to 12% saving £100k p.a.

–         Utilising PMO protocols investigated working patterns and successfully extended the system work day allowing for new shift and staffing arrangements.

–         Introduced intranet as the communication for change and as measurement for briefings.

–         Developed collaborative relationships with major stakeholder’s inc. union, board, government officers and staff.

Abbey National PLC

PM: Infrastructure PM Abbey National 2002

–    Project Managed a 3 centre infrastructure integration using PRINCE2 principles.

–    Managed PMO for system upgrade for 400 seat call centre in Insurance service and claims.

–    Undertook UAT for both system and telephony including UAT scenarios and analysis.

–    Managed all stakeholders including 3rd party and suppliers as well as internal customers.

PM: Relationship Manager – Capita 2001 – 2002

–    Appointed as Abbey agent for Capita to manage outsourcing of Call Centre for customer services and claims operations; delivered a seamless transition for customers and achieved all SLAs.

–    Managed PMO of £3m call centre telephone upgrade including de-coupling of connectivity between same centre offices.

–    Outsourced the claims fulfilment process to third party with a resulting £3m saving.

–    Utilising Project Manager Protocols managed staff and communication through all aspects of TUPE & redundancy.

PM: Relationship Manager – Pitney Bowes 2001

–    Managed & communicated with staff through all aspects of TUPE or redundancy.

–    Trained staff on incoming processes & procedures.

–    Project Manager of integration of Pitney Bowes and Abbey fulfilment.

–    Project Manager of integration of new technology with existing using PRince2 principles.

PM: Facilities, Fulfilment, Scanning & Administration Manager Abbey insurance 1996 – 2000

–    Project Managed, Set up and managed the back office provision for a Brownfield site to establish new ‘Fulfilment’ operation and team, including £9m procurement of specialist equipment and scoping     systems specifications.

–    Undertook the procurement process for the provision of £3m of scanning equipment.

–    Utilising PMO protocols, designed, wrote and delivered all process and procedures for department including all objectives, SLA’s and targets.

–    Initiated £3m cost saving outsourcing opportunity with business case , strategy, and  securing Board approval; undertook subsequent PMO leadership and implementation with performance improvements including improved data accuracy and capacity for growth.

–    Managed staff through all aspects of TUPE, redundancy. or transfer

–    Initiated & managed PMO for internal relocation plan resulting in an increased workstation and securing two-year future capacity and saved £.5m.

–    Consistently instigated, delivered and project managed successful outsource programmes to maximise efficiencies, cost savings and position for future business growth strategies whilst ensuring seamless transition.


2 Responses to “Project & PMO Manager CV”

  1. I actually intend to bookmark this blog, “Project & PMO Manager CV Edina Hakze” on my own internet site.
    Do you really mind in case I actuallydo it?
    Regards ,Antony

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